About A Better Ear
Meet the people behind A Better Ear
We pride ourselves on creating outcomes that thoroughly satisfy our patients.
We achieve this through genuine hard work and attention to detail, in a supportive comforting environment.
Penelope Woods - MAudSt, MAudA (CCP), BMus
I started my own clinic to improve the lives of people suffering from hearing loss.
Being experienced, I know that the best hearing aids are the ones that you’ll actually use. That doesn’t happen if the clinician is pushy or focused on selling.
I take the time to get to know you, your aims and your personal hearing circumstances before doing anything else. As a result, I have great relationships with my patients and I excel at providing them with hearing aids that are easy to use, are as comfortable as possible and are adjusted to perfection.
I hold a Masters degree in Audiology from the University of Queensland, and a Bachelor of Music from the Queensland Conservatorium and I maintain my professional certification through more than 80 hours of professional development each year (in fact, I often exceed that simply because I love it!).
When you see me, you can have confidence you’re being treated by an owner operator who takes her responsibility as a hearing rehabilitation specialist seriously.
Damien Woods - CCEO (prov.)
My job is to meet and greet each patient when they come to the clinic. I take pride in making each of our unique patients feel comfortable and at home. As a result, I make lots of cups of tea and coffee, and love to have a chat.
I also take care of all business matters, allowing Penelope’s vision to be fully realised and consistently delivered. This includes giving Penelope and her patients the time and space to co-create great outcomes.
I have a background in business management and marketing, but leaving that to help Penny with her important clinical work is one of the best decisions I’ve ever made.
Our mission as a hearing care provider
Our sole purpose at A Better Ear is to provide patient-centred care that delivers rehabilitation services which exceed expectations and change lives for the better.
Everyone has unique Audiological and hearing needs. As a healthcare provider Penelope takes the time to thoroughly consult and treat according to the gold-standard of clinical practice, as defined by Audiology Australia and evidence-based theory.
Our YouTube Channel
Do these symptoms of hearing loss sound familiar?
Until one has experienced the ability to not hear a certain sound, you never fully understand how trivial certain noises are and how much you have missed them… I’M THANKFUL to have crossed your path and thankful for the gift you have given back to me!!
What a wonderful and caring business. Penelope provided excellent services to my mum assisting her with new hearing aids and providing excellent advice. I would highly recommend A Better Ear.
You know what? I think you just restored my faith in hearing aids and Audiology.
I cannot do anything other than highly recommend A Better Ear. Penelope’s knowledge and understanding of the issues that we face with diminished hearing were critical to her role of being able to recommend the device that was best for me. She asked me how I lived my life and what I wanted to hear so that she could provide with what I needed at an enormously reduced cost, compared to my previous audiologist who was governed by what her company had told her to sell to me. I saved $5K.
The core values that shape our clinic
We are proud to share with you the core values that help guide what we do at A Better Ear.
It’s our belief that clear values assist to make A Better Ear a beautiful place to work and visit.
Remembering there is more that unites us than sets us apart helps us appreciate the circumstances of those we treat and work with.
We’re focused on doing what we can with what we have. We believe in influencing the world for the better, through our actions.
Nothing worth doing is easy. Important life-changing outcomes take time and can be challenging. Knowing the outcomes are worthwhile helps us stay the course.
Shortcuts belong in hair care, not healthcare. People trust us to help them on a daily basis. We don’t compromise that trust for lack of effort.
We’re dedicated to delivering actual results in real-life circumstances. We do that through evidence-based clinical practice.
The needs of the patient and their family are at the centre of what we do.