Hearing Services Program

What is the Australian Government Hearing Services Program (HSP)?

The HSP is a national program dedicated to assisting eligible Australians with a range of subsidised hearing products and services. It sits under the Department of Health but outside the Medicare system. A GP referral is not required to access the program.
A Better Ear is an independent clinic and a fully accredited provider of the Australian Government Hearing Services Program (HSP). We are proud to deliver the best clinical care available under this world-class system.

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FAQ – Frequently Asked Questions about the Hearing Services Program?

Am I eligible?

You are eligible for the voucher component of the Hearing Services Program if you are an Australian citizen or permanent resident 21 years or older and you are:

  • a Pensioner Concession Card holder (eligibility for a PCC does not include people on newstart who are single or couples with no dependents or carer responsibilities).
  • a Department of Veterans’ Affairs Gold Card holder
  • a Department of Veterans’ Affairs White Card holder (hearing specific conditions)
  • a dependent of a person in one of the above categories
  • a member of the Australian Defence Force

Want more details? Jump to the Hearing Services Program website.

What can I receive?

A range of subsidised products and services, which may include.

  • A comprehensive hearing assessment performed by an accredited hearing services provider
  • Further support and hearing services, including yearly hearing checks, even if you are not fit with a hearing device
  • Access to a wide range of high quality, fully subsidised hearing devices, made by leading manufacturers
  • If you are fitted with a hearing device, you will receive advice on how to achieve maximum benefit from your device
  • Access to an optional annual maintenance program where, for a small co-payment, you can receive batteries and repairs required for the ongoing support of your hearing device. 

For more details, see the Hearing Services Program website.

Can I get a free hearing aid?

Yes! If you are eligible to receive a hearing aid under the criteria of the Program, there are a range of fully subsidised options. We say “fully subsidised” because the cost of the devices is paid for by the Commonwealth through the Hearing Services Program.

There are a range of clinical and non-clinical considerations to determine if you are eligible for fitting with these hearing aids, so book a consultation and we’ll be happy to explain how it works in a way that is easy to understand.

How can I apply for the HSP?

Call us at A Better Ear and we will check your eligibility and apply for the program on your behalf. The process can be done over the phone, or in the clinic, and takes about 5-10 mins.

If you would like to personally apply, head over to the Hearing Services Program website.

Can I transfer my hearing care to A Better Ear?

You sure can. And your existing batteries and maintenance agreement comes with you, so there are no additional fees or charges. It’s as easy as calling us and requesting transfer to A Better Ear. We’ll grab a few details from you to initiate the request, then we’ll take care of everything.

We always manage the transfer of your clinical history and files from your existing clinic in a courteous and discrete way. This ensures there are no hurt feelings on either side.

Are invisible hearing aids available?

If you are looking for discrete hearing aids that go in the ear, rather than behind the ear, the good news is yes! $0 or fully subsidised hearing aids are available in a range of form factors and are all high quality, supplied by leading manufacturers.

A Better Ear is an independent clinic with no ‘preferred supplier agreements’ and receives no commissions or kickbacks for fitting one product or manufacturer over another. We source from all manufacturers in Australia and will always put your interest first when recommending a hearing aid.

Are rechargeable hearing aids available?

Rechargeable hearing aids offer a range of benefits and are becoming increasingly common. At the time of writing, there are no rechargeable hearing aids available for $0 on the program, however you can upgrade to rechargeable aids for a fee.

Better technology is becoming more available all the time, so contact us to find out if a rechargeable model is now available.

Are Bluetooth hearing aids available?

Yes! Fully subsidised $0 hearing aids are now available that will connect wirelessly to your phone or tablet via Bluetooth. This technology has changed the way hearing aid wearers make and enjoy phone calls. It also provides fantastic benefits for TV, music, and audiobooks.

Get in touch to find out if you can receive a $0 Bluetooth hearing aid.

Are the $0 hearing aids any good?

Good question! We get asked this a lot. The simple answer is yes. Fully subsidised hearing aids are high quality devices and meet rigorous Australian standards. They are however ‘entry level’ so think of them as the Toyota Corollas of the hearing aid world; practical and reliable, if not very ‘sporty’. If you are after something that can manage more demanding listening environments, talk to us about ‘topping up’ to a higher performing model.

How does the Australian Defence Force and Department of Veterans’ Affairs fit in?

Members of the Australian Defence Force, Department of Veterans’ Affairs Gold Card, and White Card (hearing specific conditions) holders are eligible to receive fully subsidised care under the Hearing Services Program.

A Better Ear has helped numerous ADF personnel (current and past) and are intimately familiar with their unique needs.

Does the Hearing Services Program include batteries and maintenance?

It does. Hearing aid wearers may access an optional program for a small co-payment. This provides a range of services to help your hearing aids continue to perform at their best. If you opt for battery powered hearing aids (as opposed to rechargeable), the supply of batteries is also included.

If you are currently with another hearing clinic and transfer your care to A Better Ear, the program transfers seamlessly with you, with no additional fees or charges.

The Hearing Services Program in more detail

The HSP exists to reduce the occurrence and negative social and health impacts of hearing loss.

Eligible Australian citizens, and permanent residents, can get access to a range of subsidised hearing services and products through the program.

A Better Ear is a proud provider of the Australian Government Hearing Services Program.

Recipients of the Program are eligible for a schedule of subsidies. These subsidies may be claimed by the accredited provider (the hearing clinic), when performing services, according to detailed criteria, for the program client. The schedule of subsidies belong to the program client and is renewed according to the HSP’s schedule, or timeline, of claims.

What’s covered?

  • Comprehensive hearing assessments
  • Yearly hearing checks for people who are not wearing hearing aids
  • A variety of fully subsidised hearing aids from reputable manufacturers
  • A range of fully subsidised assisted listening devices (ALD’s)
  • Annual hearing aid support and adjustments
  • An annual maintenance program which provides for batteries and repairs
  • Access to hearing rehabilitation services

See the Government Hearing Services Program website for a full list of what you can receive or ask us if you are eligible and how we can help.

To receive support from A Better Ear through the Hearing Services Program you must meet one or more of the following eligibility requirements.

  • A pensioner Concession Card holder
  • A Department of Veterans’ Affairs Gold Card holder
  • A Department of Veterans’ Affairs White Card holder (issued for specific conditions that include hearing loss.)
  • Dependent of a person in one of the above categories.
  • A member of the Australian Defence Force
  • Referred by the Disability Employment Services (Disability Management Services) Program

Unfortunately, a Seniors Health Card does not provide eligibility for the program, but A Better Ear can still assist you as a privately funded patient.

To check if you’re eligible, call A Better Ear or visit the Australian Government Hearing Services Program website.

We sure can! If you think you may be eligible for the program, please just give us a call. You’ll need to have your Pension card, DVA card or other documentation at the ready.

We’ll take some details from you and check the Hearing Services Program on your behalf. If you are eligible, we can complete the application for you and set you up with everything you need to start receiving services. We can even book you in for your first assessment under the program.

As a local and independent clinic, our reputation for outstanding service and results is what sets us apart from the major chains. We maintain good relations with other clinics to assist with the transfer of clients from their existing Hearing Services Program provider.

If you are already on the Hearing Services Program with another clinic, its quick and easy to transfer to A Better Ear – and you won’t lose any of your eligible government subsidies. Even your maintenance program transfers seamlessly!

To transfer, just give us a call on (07) 3821 3744. We’ll handle the rest.

If you have hearing aids already, you may have a maintenance agreement in place. This is the program that provides batteries and maintenance support throughout the year and is accessed by a small annual co-payment.

If you have a current battery and maintenance agreement in place, this agreement will continue with A Better Ear. There are no additional fees, and you don’t need to enter into a new maintenance agreement. All the services you received under the program though your old provided are transferred to A Better Ear.

As a client of the Hearing Services Program, it’s up to you who you receive your hearing care from. If you feel your needs are not being met by your current hearing clinic, find out what it’s like to experience truly patient centred care from people who are passionate about helping you hear at your best. Request a consultation today.

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“I am now back in the world and not fading away outside it. Today, I wear my new ‘ears’ as a normal part of my life. To take them off is to step back into the silence of the deaf. I no longer fear this fate. I am a hearing person.” – Warwick, Ormiston, QLD 4160